Refund Policy

Last Updated: June 2026

At Centovita, we are committed to providing high-quality products and excellent customer service. Please review our refund policy carefully before making a purchase.

All Sales Are Final

Due to the nature of dietary supplements, health products, and consumable goods, all sales are considered final unless otherwise required by applicable law.

For safety, quality assurance, and product integrity reasons, Centovita does not accept returns of products that have been shipped, delivered, opened, used, or stored outside of our control.

Order Cancellations

Orders may only be canceled before they enter processing or fulfillment.

Once an order has been processed, prepared for shipment, or shipped, cancellations are no longer possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Centovita is not responsible for orders delayed, lost, returned, or undeliverable due to incorrect or incomplete address information provided by the customer.

Damaged, Defective, or Incorrect Orders

If you believe your order arrived damaged, defective, incomplete, or incorrect, you must contact Centovita within 48 hours of the recorded delivery date.

Customers may be required to provide:

• Order number
• Photographs of the package
• Photographs of the shipping label
• Photographs of the product received
• Additional information reasonably requested for review

All reports are subject to review and verification.

Submission of a report does not guarantee a refund, replacement, credit, or any specific outcome.

Refused Deliveries

Orders refused by the customer or returned due to customer-related reasons may not be eligible for a refund.

Shipping costs, carrier charges, customs fees, and handling costs may be deducted where applicable.

Delivered Orders

Carrier-confirmed delivery to the shipping address provided during checkout constitutes successful fulfillment of the order.

Centovita is not responsible for packages reported as missing, stolen, inaccessible, or unavailable after the carrier records successful delivery.

Chargebacks and Payment Disputes

Customers experiencing an issue with an order are encouraged to contact Centovita directly before initiating a chargeback or payment dispute.

Many concerns can be reviewed and addressed through our customer support team.

Contact Us

For questions regarding an order, please contact Centovita through our Contact Us page and include your order number in all correspondence.

Centovita reserves the right to update or modify this Refund Policy at any time without prior notice.