Welcome to the Centovita Help Center. Here you will find answers to our most frequently asked questions regarding orders, shipping, products, and customer support.
Orders & Tracking
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You may also track your shipment at any time through our Track Your Order page.
When will my order ship?
Most orders are processed within 1–3 business days after payment confirmation. Processing times may be extended during holidays, promotions, or periods of increased demand.
My tracking information has not updated.
Tracking updates may occasionally take time to appear depending on carrier processing. If your tracking information has not updated for several business days, please contact our support team for assistance.
Shipping & Delivery
Do you ship internationally?
Yes. Centovita ships to many destinations worldwide.
Are customs duties or import fees included?
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the recipient unless otherwise stated.
What if my package is delayed?
Shipping carriers, customs authorities, weather conditions, and other factors outside of our control may occasionally affect delivery timelines. We appreciate your patience and encourage you to contact our support team if you have concerns regarding your shipment.
Order Issues
What if my order arrives damaged or incorrect?
If you believe your order arrived damaged, defective, incomplete, or incorrect, please contact our support team within 48 hours of delivery and provide your order number together with photographs of the package, shipping label, and product received.
All reports are subject to review and verification.
Can I cancel or modify my order?
Requests to modify or cancel an order must be submitted as soon as possible. Once an order enters fulfillment or shipment, changes may no longer be possible.
Products
Where are Centovita products manufactured?
Centovita products are manufactured in the United States in facilities that follow applicable quality and manufacturing standards.
Are Centovita products third-party tested?
Centovita is committed to product quality and safety. Testing and quality control measures are implemented to help ensure product consistency and integrity.
Are Centovita products intended to diagnose, treat, cure, or prevent disease?
No. Centovita products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.
Contact Support
How can I contact Centovita?
For assistance with an order or product inquiry, please contact us through our Contact Us page.
To help us assist you more efficiently, please include your order number when contacting support regarding an existing order.
